As the shift manager of the critical care nursing staff at a   small community hospital, your greatest managerial challenge centers...

As the shift manager of the critical care nursing staff at a   small community hospital, your greatest managerial challenge centers around two highly experienced nurses who have frequently been passed over for pro-motions due to lack of interpersonal skills. These senior nurses frequently disregard new procedures you’ve been trying to implement; they also undermine your authority by engaging in overly critical conversations with newer staff members. How can you utilize the four types of behavior modification—positive reinforcement, negative reinforcement, punishment, and extinction—to attempt to modify the nurses’ behaviors